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Official Channels and Ombudsman
Choose the right channel
Each matter has a defined channel, with a designated person in charge and a response time. Using the right channel speeds up the handling of your submission and ensures it is properly recorded.
General contact
Commercial and institutional inquiries and information about the company.
Response within 5 business days
Ombudsman and Integrity
Reports of misconduct, suspected bribery, fraud, harassment, conflicts of interest or policy violations. Anonymous reports accepted.
ouvidoria@axiaresources.com.br
Feedback to the identified whistleblower within 30 days
Privacy and Personal Data
Exercise of the data subject’s rights provided for in the LGPD (Brazil’s General Data Protection Law) and questions about data processing.
Response within 15 days, pursuant to art. 19 of the LGPD
Ombudsman: how it works
- You report. Through the Ombudsman e-mail, with or without identification. Describe the facts, when they occurred, who was involved and, if possible, indicate evidence.
- We record and classify. The report receives a protocol number and is classified by severity. If you identified yourself, you are informed of the protocol number.
- We designate the investigator. The investigation is conducted by a person with no involvement in the case. If the report involves the Board of Directors or the holder of the compliance function, the investigation is mandatorily assigned to the independent external alternate.
- We investigate. With preservation of evidence, the right to be heard and confidentiality.
- We conclude and provide feedback. A reasoned decision, applicable measures where appropriate and feedback to the identified whistleblower within 30 days.
Protection of those who report
Retaliating against anyone who reports in good faith is a serious offense, subject to its own disciplinary measure. The whistleblower’s identity is protected and disclosed only when required by law. A good-faith report that is not substantiated has no consequences for the person who made it.
Units and telephone numbers
| Unit | Address | Telephone |
|---|---|---|
| Brasília-DF Administrative headquarters and Shared Services Center | SIA Trecho 3, Lote 1530, Parte — Zona Industrial (Guará) CEP 71.200-033 | (61) 3367-3248 |
| Goiânia-GO Administrative and support unit | Rua 104E, nº 47, Qd. F23 Lt. 1 — Setor Sul | (62) 3213-5317 |
| Bom Jardim de Goiás-GO Operations support unit | Av. Paranaíba, nº 160 — Jardim Atlântico CEP 76.245-000 | (61) 3367-3248 |
Axia Mineração S.A. — CNPJ 44.035.911/0001-20
What to include in each type of submission
| Type | Information that speeds up handling |
|---|---|
| Data subject request | Name, the right you wish to exercise (access, correction, deletion, portability, withdrawal of consent) and data that allows your identification |
| Integrity report | Facts, date, location, persons involved and available evidence. Identification is optional |
| Environmental or community submission | Location, nature of the occurrence, date and contact method for feedback |
| Service complaint | Reference contract or request, date of the occurrence and expected outcome |
| Supplier interested in registration | Corporate name, CNPJ, subject of the supply and representative’s contact details |